Ordering from the Gulf
Demograf Audio gear for the United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain and Oman is made to order in Kazakhstan by Dmitriy Gubchenko. Shipping and insurance are paid by the buyer and shown as a separate line in your quotation. Here is how payment, customs, delivery and service work.
Payment
A 50% queue deposit reserves your place in the build queue; the balance is due after you receive the measurement report of your unit, before shipping.
Once we confirm the configuration, we send you an invoice for the deposit. Payment is made to our business in Kazakhstan (a sole proprietorship). Accepted methods: PayPal and SWIFT bank transfer. Other payment methods on request. Fees charged by your bank are borne by you. Pay only to the account on an invoice you have confirmed with us.
Customs duties and VAT
Gear ships on DAP (Delivered at Place) terms. Customs duties, VAT and brokerage fees in your country are paid by the buyer; they are not included in our prices.
Please check the current rates with the customs authority of your country before ordering.
Delivery
The build takes 6 months or longer from the queue deposit. Delivery takes from one month after your unit is completed, depending on the destination, the transport method and customs clearance.
Gear travels fully insured in heavy-duty flight cases and a wooden crate: by express courier, or as air freight for shipments of 20 kg or more. Shipping and insurance are paid by the buyer and shown as a separate line in your quotation. The atelier confirms the carrier and the expected delivery date before dispatch.
Warranty and service
Every piece of gear carries a one-year warranty on materials and workmanship. Warranty repair is carried out at our service centre in Kazakhstan; shipping to and from the service centre is paid by you. Please write to us before sending anything back: we issue the RMA number, the address and packing instructions.
Made to order: no returns except a defect we confirm. Gear for the Gulf is built to your specification, so it cannot be returned or exchanged; a defect we confirm is repaired or replaced under the warranty, with shipping both ways paid by you. This does not affect any mandatory rights you have under the law of your country of residence.
Mains voltage and plug
Every piece of gear can be built for 100 V, 120 V or 230 V mains with the matching plug. Voltage and plug are fixed in your quotation: please make sure they match the mains supply where the gear will be used.
How to order
Write to us with the model you are considering and the system it will serve. After a consultation you receive a written quotation with the price, shipping and insurance as a separate line, and the delivery terms. The steps are on How to order.
High-end audio in Dubai, Riyadh, Doha and Kuwait City
Demograf Audio has no showroom or local representative in the Gulf: buyers in every city order remotely, and the notes below cover what differs from one country to the next.
High-end audio in Dubai
Buyers in Dubai order Demograf Audio gear remotely, after a consultation by e-mail, WhatsApp or Telegram and a written quotation. Each unit is made to order in Kazakhstan by Dmitriy Gubchenko and delivered insured to your address in Dubai. Shipping and insurance are paid by the buyer and shown as a separate line in your quotation. Under DAP, customs duties and the UAE’s 5% VAT are paid by the buyer; please check the current rates with Dubai Customs before ordering.
The UAE uses 230 V mains and BS 1363 (type G) sockets. Tell us the mains supply at the address: voltage and plug are fixed in your quotation. Place tube amplifiers with free air around them in an air-conditioned room; see tube amplifiers in hot climates.
High-end audio in Riyadh and across Saudi Arabia
From Riyadh, Jeddah or anywhere else in Saudi Arabia, an order for Demograf Audio gear starts with a consultation by e-mail, WhatsApp or Telegram and a written quotation. Your unit is made to order in Kazakhstan by Dmitriy Gubchenko and delivered insured to your address. Shipping and insurance are paid by the buyer and shown as a separate line in your quotation. Under DAP, customs duties and VAT, levied at 15%, are paid by the buyer; please check the current rates with the Zakat, Tax and Customs Authority (ZATCA) before ordering.
Saudi Arabia uses 230 V mains at 60 Hz. Tell us the mains supply at the address: voltage and plug are fixed in your quotation, with the plug fitted to match. In the Riyadh summer, place tube amplifiers with free air around them in an air-conditioned room.
High-end audio in Doha, Qatar
Buyers in Doha order the same way: a consultation by e-mail, WhatsApp or Telegram, a written quotation, then a unit made to order in Kazakhstan by Dmitriy Gubchenko and delivered insured to your address in Qatar. Shipping and insurance are paid by the buyer and shown as a separate line in your quotation. Qatar levies no VAT; under DAP, any customs duties are paid by the buyer. Please check the current rates with Qatar’s General Authority of Customs before ordering.
Qatar uses 220–240 V mains and BS 1363 (type G) sockets. Tell us the mains supply at the address: voltage and plug are fixed in your quotation. Place tube amplifiers with free air around them in an air-conditioned room.
High-end audio in Kuwait City
Buyers in Kuwait City discuss their system with us by e-mail, WhatsApp or Telegram and receive a written quotation. The unit is made to order in Kazakhstan by Dmitriy Gubchenko and delivered insured to your address in Kuwait. Shipping and insurance are paid by the buyer and shown as a separate line in your quotation. Kuwait levies no VAT; under DAP, any customs duties are paid by the buyer. Please check the current rates with Kuwait’s General Administration of Customs before ordering.
Kuwait uses 220–240 V mains and BS 1363 (type G) sockets. Tell us the mains supply at the address: voltage and plug are fixed in your quotation. Place tube amplifiers with free air around them in an air-conditioned room.
Manama and Muscat
Buyers in Bahrain and Oman follow the same steps: a consultation by e-mail, WhatsApp or Telegram, a written quotation, then a unit made to order in Kazakhstan by Dmitriy Gubchenko and delivered insured to the address. Shipping and insurance are paid by the buyer and shown as a separate line in your quotation. Bahrain levies VAT at 10% and Oman at 5%; under DAP, customs duties and VAT are paid by the buyer. Please check the current rates with Bahrain Customs Affairs or the Directorate General of Customs in Oman before ordering.
Bahrain and Oman use 220–240 V mains and BS 1363 (type G) sockets. Tell us the mains supply at the address: voltage and plug are fixed in your quotation. Place tube amplifiers with free air around them in an air-conditioned room.
Support and contacts
Support is in English only. Write to us on WhatsApp, Telegram or WeChat, by e-mail or through the contact form.
E-mail: shop@demografaudio.com
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