Terms of Sale

Demograf Audio is the seller of all Demograf Audio gear ordered through this website (the contact form or at shop@demografaudio.com) or by e-mail, in every region. Demograf Audio is your contracting party, receives your payments, and is the warrantor of your gear and its service point.

There is no cart and no checkout on this website: every order starts with a conversation. Prices, descriptions and photographs on the website are information, not an offer.

• Inquiry. You tell us which model you are considering and what system it will serve. We answer within two working days.
• Consultation. We discuss your room, sources and listening habits by e-mail.
• Quotation. You receive a written quotation: model and configuration, mains voltage and plug, price and currency, estimated build window and delivery terms.
• Contract. Once you accept the quotation in writing, we send you an invoice for the queue deposit. The contract is formed when the deposit is received by us.

• Prices on the website are indicative “from” prices. The base price is set in US dollars; amounts shown in other currencies are converted at the daily exchange rate for your convenience only.
• The binding price, currency and configuration are those stated in your quotation and invoice.
• Shipping and insurance are paid by the buyer and quoted separately. Unless your quotation says otherwise, prices do not include shipping, insurance, import duties, local taxes or brokerage fees.

• 50% queue deposit — reserves your place in the build queue. The build starts when your slot comes up; we tell you the date in advance.
• 50% balance — due after you receive the measurement report of your unit, before shipping.
• Payment is made to our business in Kazakhstan (a sole proprietorship). Accepted methods: PayPal and SWIFT bank transfer. Other payment methods on request.
• Fees charged by your bank or payment provider are borne by you.
• The gear ships only after full payment has been received.

Details: Payment & Shipping.

Every piece of gear is hand-built to order — seven pieces of gear a year, all models combined. The current lead time is 6 months or longer from the queue deposit; delivery then takes from one month after completion, depending on the destination. When your unit enters the queue you receive its number and an estimated month; lead times are estimates, and if the schedule changes we tell you as soon as we know.

Priority build. For an extra 50% of the price, your unit is moved ahead in the build queue; the expected month of completion is confirmed in the quotation. The supplement is part of the price and follows the same deposit, cancellation and warranty terms.

Mains voltage (100 V, 120 V or 230 V), plug type and the other options of your configuration are fixed in the quotation. Changes requested after assembly has begun may not be possible, or may change the price and the build window; any change is agreed in writing.

You may cancel an order before assembly of your unit has begun; the deposit is then refunded less the cost of any components already ordered specifically for your unit. Once assembly has begun, the gear is made to your specification and the order can no longer be cancelled.

• Gear ships to any country from Kazakhstan, insured, by courier or freight on DAP (Delivered at Place) terms. Risk passes to you on delivery.
• Delivery takes from one month after your unit is completed, depending on the destination, the transport method and customs clearance. Delivery dates are estimates.
• Shipping and insurance are paid by you and quoted separately in your quotation.
• Import duties, taxes and brokerage fees imposed by the destination country are payable by you. We recommend that you check them with your local customs office before ordering. Ordering from the Gulf or mainland China: see the Gulf and mainland China.
• Inspect the shipment on arrival and report any transport damage within 72 hours — see Warranty & Returns.

Made to order: no returns except a defect we confirm.

• Every piece of gear is built to your order and to your specification — mains voltage, plug, finish and options — so it cannot be returned, exchanged or refunded because it does not meet personal expectations. This applies in every country.
• If the gear has a defect that we confirm, we repair or replace it under the warranty. Write to us first for a Return Merchandise Authorisation (RMA); shipping to us and back is paid by you.

This does not affect any mandatory rights you have under the law of your country of residence.

Every piece of gear carries a one-year warranty on materials and workmanship from the date of delivery. Terms, exclusions and the claims procedure: Warranty & Returns.

To the extent permitted by law, the seller is not liable for indirect, incidental or consequential damages, loss of use or loss of profit, nor for damage caused by connecting the gear to incompatible equipment or to the wrong mains voltage. The seller’s total liability is limited to the price paid for the gear concerned.

Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud.

These terms and every contract concluded under them are governed by the law of the Republic of Kazakhstan. We will always try to resolve a disagreement directly first — write to us. A dispute that cannot be settled by negotiation is referred to the competent courts of the Republic of Kazakhstan. If you buy as a consumer, the mandatory consumer protection rules of your country of residence continue to apply.

We may update these terms from time to time. The version in force on the day you accepted your quotation applies to your order.