Ordering from mainland China
Demograf Audio gear for mainland China is made to order in Kazakhstan by Dmitriy Gubchenko. Shipping and insurance are paid by the buyer and shown as a separate line in your quotation. Here is how payment, import duties, delivery and service work.
Payment
A 50% queue deposit reserves your place in the build queue; the balance is due after you receive the measurement report of your unit, before shipping.
Once we confirm the configuration, we send you an invoice for the deposit. Payment is made to our business in Kazakhstan (a sole proprietorship). Accepted methods: PayPal and SWIFT bank transfer. Other payment methods on request. Fees charged by your bank are borne by you. Pay only to the account on an invoice you have confirmed with us.
Import duties and taxes
Gear ships on DAP (Delivered at Place) terms. Import duties, import VAT and brokerage fees are paid by the recipient; they are not included in our prices.
The amount depends on the product and its customs classification. Please check the current rates with China Customs before ordering.
Delivery
The build takes 6 months or longer from the queue deposit. Delivery takes from one month after your unit is completed, depending on the destination, the transport method and customs clearance.
Gear travels fully insured in heavy-duty flight cases and a wooden crate: by express courier, or as road or air freight for shipments of 20 kg or more. Shipping and insurance are paid by the buyer and shown as a separate line in your quotation. The atelier confirms the carrier and the expected delivery date before dispatch.
Warranty and service
Every piece of gear carries a one-year warranty on materials and workmanship. If your gear needs repair, contact us first: the repair route is agreed with you when you contact us. Shipping to and from the repair is paid by you.
Made to order: no returns except a defect we confirm. Gear is built to your specification, so it cannot be returned or exchanged; a defect we confirm is repaired or replaced under the warranty, with shipping both ways paid by you. This does not affect any mandatory rights you have under the law of your country of residence.
Mains voltage and plug
Every piece of gear can be built for 100 V, 120 V or 230 V mains with the matching plug. Voltage and plug are fixed in your quotation: please make sure they match the mains supply where the gear will be used.
How to order
Write to us with the model you are considering and the system it will serve. After a consultation you receive a written quotation with the price, shipping and insurance as a separate line, and the delivery terms. The steps are on How to order.
High-end audio in Shanghai, Guangzhou and Hong Kong
Demograf Audio has no showroom or local representative in these cities: buyers order remotely by WeChat or e-mail, and the notes below cover what differs from city to city.
High-end audio in Shanghai
Buyers in Shanghai order Demograf Audio gear remotely: we discuss your system by WeChat or e-mail, then send you a written quotation. Each unit is made to order in Kazakhstan by Dmitriy Gubchenko and delivered insured to your address in Shanghai. Shipping and insurance are paid by the buyer and shown as a separate line in your quotation. Under DAP, import duties and import VAT are paid by the recipient, as described above; please check the current rates with China Customs before ordering.
Mainland China uses 220 V mains. Tell us the mains supply at the address: voltage and plug are fixed in your quotation, with the plug fitted to match.
High-end audio in Guangzhou
Buyers in Guangzhou and across Guangdong order Demograf Audio gear the same way: a consultation by WeChat or e-mail, a written quotation, then a unit made to order in Kazakhstan by Dmitriy Gubchenko and delivered insured to your address. Shipping and insurance are paid by the buyer and shown as a separate line in your quotation. Import duties and import VAT are paid by the recipient under DAP, as described above; please check the current rates with China Customs before ordering.
Mainland China uses 220 V mains. Tell us the mains supply at the address: voltage and plug are fixed in your quotation, with the plug fitted to match. In the humid summer, keep tube amplifiers in an air-conditioned room with free air around them.
High-end audio in Hong Kong
Hong Kong is a separate customs territory from mainland China, so the mainland import-duty section above does not apply there. Hong Kong levies no customs duty on general goods and has no VAT or GST; any charges on arrival are paid by the recipient under DAP. Please check the current rules with the Customs and Excise Department before ordering.
As on the mainland, you order after a consultation by WeChat or e-mail and a written quotation; the unit is made to order in Kazakhstan by Dmitriy Gubchenko and delivered insured to your address in Hong Kong. Shipping and insurance are paid by the buyer and shown as a separate line in your quotation. Hong Kong uses 220 V mains and BS 1363 (type G) sockets. Tell us the mains supply at the address: voltage and plug are fixed in your quotation.
Support and contacts
Support is in English only. Write to us on WhatsApp, Telegram or WeChat, by e-mail or through the contact form.
E-mail: shop@demografaudio.com
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The full terms: Payment & Shipping · Warranty & Returns · Terms of Sale .