Warranty & Returns

Every piece of gear is covered by a one-year warranty on materials and workmanship from the date of delivery, under normal use. The warranty is given by Demograf Audio, the seller of your gear, in every region (see Business details).

This one-year warranty is given in addition to your statutory rights: it does not limit the legal guarantee of conformity in the European Union and the United Kingdom.

• All electrical and mechanical parts.
• Parts and labour for repair at our service centre in Kazakhstan.

• Damage from misuse, moisture, accident or incorrect mains voltage.
• Consumables, including, without limitation, vacuum tubes, fuses, batteries and ear pads.
• Gear modified, or opened, by anyone other than the atelier or a service point it has authorised.
• Damage caused by inadequate packaging when gear is sent back to us.
• Shipping to and from the service centre, and import duties, taxes and brokerage fees — these are paid by you.

• Transport damage: report it within 72 hours of delivery, with photographs and a video of the unpacking, the packaging and the damage.
• Defects: describe the fault and send the serial number of your unit; a short video of the fault helps us diagnose it quickly.
• Repair: if we confirm the defect, we repair or replace the gear at our service centre in Kazakhstan at our expense. Shipping to and from the service centre is paid by you. For gear delivered to mainland China, the repair route is agreed with you when you contact us.

Made to order: no returns except a defect we confirm.

• Every piece of gear is built to your order and to your specification — mains voltage, plug, finish and options — so it cannot be returned, exchanged or refunded because it does not meet personal expectations. This applies in every country.
• If the gear has a defect that we confirm, we repair or replace it under the warranty. Write to us first for a Return Merchandise Authorisation (RMA); shipping to us and back is paid by you.

This does not affect any mandatory rights you have under the law of your country of residence.

After the warranty period, paid repair is available for as long as parts exist. Circuit diagrams and measurement records are kept for every unit by its serial number, so any piece of gear can be returned to specification.

To the extent permitted by law, liability under this warranty is limited to repair or replacement of the gear, or refund of its price. We are not liable for indirect damage, loss of use or costs arising from installation or integration with other equipment.