Privacy Policy

This website is operated by Demograf Audio, which is also the seller of the gear (see Business details). Demograf Audio is the controller of the personal data you send through this website — inquiries, forms, e-mails and messages — of your order, invoice and payment data, and of the data described in the Cookie Policy.

• Inquiries: your name, e-mail address, phone or messenger ID, country and region, time zone, preferred contact method, best time to reach you and preferred dates for a consultation, your budget range, the model and configuration you ask about, what you tell us about your room, system and music, and your message.
• Orders: delivery and billing details, the configuration of your unit, invoices and payment records, and the serial-number record of your gear.
• Your cookie choice: the categories you allowed in the cookie banner, kept in your browser.
• Technical data: server logs (IP address, browser user agent) kept by our hosting provider for security; the spam check on our forms; anonymous counts of page views and button clicks, collected without cookies and without personal data.
• Country of your connection: to choose which version of a page to show (for example, which components are described for your country), our server looks up the country of your IP address in an offline database kept on our own server: IP Geolocation by DB-IP (IP to Country Lite, licensed under CC BY 4.0). The address is used only in memory while the page is prepared; it is not stored for this purpose and is not sent to anyone.
• Campaign source: if you arrive through a link carrying campaign (UTM) parameters, they are stored with your inquiry, together with the address of the website that linked you to us, if any.
• We keep the page you first visited on our website and any campaign (UTM) parameters together with your enquiry, to understand where enquiries come from. We do not use them to build advertising profiles.

• To answer your inquiry and prepare a consultation and quotation — steps taken at your request before a contract is concluded.
• To build, measure, ship and service your gear — performance of the contract.
• To keep accounting and tax records — legal obligations.
• To protect the website and our forms from abuse — our legitimate interest.

We do not sell personal data. We share it only as far as needed to serve you:

• Burin (Kazakhstan), which manufactures the gear under licence: only what is needed to build and ship your gear.
• Couriers and insurers that deliver and insure your shipment.
• Banks and payment providers that process your payment. Card details are entered only on the bank’s secure page and never reach us.
• Service providers — website hosting, e-mail delivery, Cloudflare (network security, form spam protection and cookieless statistics) and Google (Google Analytics 4 through Google Tag Manager), only as described in the Cookie Policy.

Demograf Audio gear is sold worldwide, so your data may be processed outside your country — for example in Kazakhstan, where the gear is made. We only transfer what the purpose requires and protect it as described in this policy.

• Order and invoice records: for the period required by accounting and tax law.
• The serial-number record of your gear (configuration, measurements, service history): for the life of the gear, so it can be serviced.

Under the GDPR (Europe), the PDPL (Saudi Arabia and the Gulf), the PIPL (China) and comparable laws elsewhere you may ask for access to your data, its correction or deletion, restriction of or objection to its processing, and a copy in a portable format. You may withdraw consent at any time and lodge a complaint with your data protection authority. To exercise your rights, write to us through the contact form, Telegram or at shop@demografaudio.com.

Embedded videos are loaded from their platform only after you press play.

The website is served over an encrypted connection and the forms are protected against automated abuse. Access to inquiry and order records is limited to the people who handle your inquiry and your order.

Questions about this policy: the contact form, Telegram or at shop@demografaudio.com. We update this policy when our practices change; the date at the top shows the current version.