How to order

Every piece of gear is built to order. There is no cart; there is a queue, and a place in it is reserved with a deposit.

  1. Write to us

    Name the model and the system it will join. We answer within two working days.

  2. Consultation

    We discuss your room, your sources and your listening habits by email.

  3. 50% deposit

    Reserves your place in the build queue. With two or more items, or a repeat order, a video call with Dmitriy is included.

  4. Build

    When your slot comes up, we tell you the date, the unit number and the month of completion. from 6 months

  5. Measurement

    The finished unit is measured; you receive its individual measurement report.

  6. Remaining 50%

    The balance is paid when your unit is ready, before it ships.

  7. Shipping

    We ship from our atelier directly, or through our hubs in Germany and China. Shipping and insurance are paid by the buyer and shown as a separate line in your quotation. from 1 month

  8. Receive and enjoy

    Your unit arrives with its measurement report. Connect it and enjoy the sound.

See the current build queue

  1. 50%

    before work starts

    Queue deposit — reserves your place in the build queue

  2. 50%

    on completion

    Balance — after the measurement report, before shipping

Payment is made to our business in Kazakhstan (a sole proprietorship). Accepted methods: PayPal and SWIFT bank transfer. Other payment methods on request.

Pay 100% at once instead of the 50% deposit, and a 30-minute personal conversation with Dmitriy is yours as a gift.

Lead time

Made to order, seven pieces of gear a year, every one built by hand. Current lead time: 6 months or longer.

Mains voltage

Every piece of gear can be built for 100 V, 120 V or 230 V mains with the matching plug (NEMA, Schuko or BS 1363 / Type G). Voltage is fixed at order time.

Delivery

We ship to any country, from our atelier directly or through our hubs in Germany and China. Delivery takes from one month after your unit is completed, depending on the destination. Shipping and insurance are paid by the buyer and shown as a separate line in your quotation. The gear travels in heavy-duty flight cases and a wooden crate. Import duties and taxes are paid by the buyer (DAP).

When delivering to countries that have imposed sanctions, we do not install sanctioned components; we fit vintage and modern equivalents instead.

  • Satellite view of Europe

    Europe, the United Kingdom and North America

    Ordered through this website or by e-mail. Shipping and insurance are paid by the buyer and shown as a separate line in your quotation.

  • Satellite view of the Middle East and the Arabian Peninsula

    The Gulf

    The United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain and Oman: payment, customs duties and VAT, delivery, service and contacts.

    Ordering from the Gulf

  • Satellite view of East and South Asia

    Mainland China

    Payment, import duties and taxes, delivery, warranty service and contacts.

    Ordering from mainland China

  • The Earth seen from space

    All other countries

    Ordered through this website or by e-mail. Shipping and insurance are paid by the buyer and shown as a separate line in your quotation.

    Write to us

How long do the build and delivery take?
The build takes 6 months or longer from the queue deposit. Delivery takes from one month after completion, depending on the destination, the transport method and customs clearance.
Where does my unit ship from?
We ship from our atelier directly, or through our hubs in Germany and China. Shipping and insurance are paid by the buyer and shown as a separate line in your quotation.
Who pays for shipping and insurance?
Shipping and insurance are paid by the buyer and shown as a separate line in your quotation. The gear travels in heavy-duty flight cases and a wooden crate. Import duties and taxes are paid by the buyer (DAP).
Who pays import duties and taxes?
The buyer. Gear ships on DAP terms, so the import duties, taxes and brokerage fees of the destination country are paid by the buyer.
Can I return the gear?
Made to order: no returns except a defect we confirm. Every piece of gear is built to your specification (mains voltage, plug, finish and options), so it cannot be returned or exchanged in any country. If we confirm a defect, we repair or replace the unit under the warranty; shipping both ways is paid by the buyer. This does not affect any mandatory rights you have under the law of your country of residence.
Where is warranty repair carried out?
At our service centre in Kazakhstan, under the one-year warranty; shipping to and from the service centre is paid by you. For mainland China, the repair route is agreed with you when you contact us.

Request a build slot