Payment & Shipping

Demograf Audio is the seller in every region. You order through this website (the contact form or at shop@demografaudio.com) or by e-mail; once we confirm the configuration, we send you an invoice for the deposit. Demograf Audio takes the payment, ships your gear from Kazakhstan and remains your point of contact for the configuration, the build and service.

Prices on the website are indicative “from” prices: the base price is in US dollars and other currencies are converted at the daily exchange rate. Once we have discussed your system:

1. The atelier confirms the model, configuration, mains voltage and plug.
2. You receive a written quotation with the binding price, currency, estimated build window and delivery terms.
3. On acceptance we send you an invoice for the queue deposit.

• 50% queue deposit — reserves your place in the build queue. The build starts when your slot comes up; we tell you the date in advance.
• 50% balance — after the measurement report of your unit, before shipping.

• Payment is made to our business in Kazakhstan (a sole proprietorship). Accepted methods: PayPal and SWIFT bank transfer. Other payment methods on request.
• Payments are made in the currency of the invoice; your bank may charge conversion fees.

This website does not take payments and stores no payment data.

Seven pieces of gear a year are built, all models combined. The current lead time is 6 months or longer from the queue deposit, depending on the model and the queue; delivery then takes from one month after completion. You receive the number of your unit and an estimated month; the current queue is public on the Build queue page.

Priority build. For an extra 50% of the price, your unit is moved ahead in the build queue; the expected month of completion is confirmed in the quotation. The supplement is part of the price and follows the same deposit, cancellation and warranty terms.

Each finished piece of gear is measured before shipping. You receive its individual measurement report before the balance is due, and the report ships with the unit together with the documents listed on the Atelier page.

Every piece of gear can be built for 100 V, 120 V or 230 V mains with the matching plug (for example NEMA, Schuko or BS 1363). Voltage is fixed at order time — please make sure it matches the mains supply where the gear will be used.

• Gear ships to any country from Kazakhstan, fully insured: by courier — for example DHL Express, UPS or FedEx — or by national postal services where they suit the destination better; shipments of 20 kg or more travel as air or road freight.
• Delivery takes from one month after your unit is completed, depending on the destination, the transport method and customs clearance. The atelier confirms the carrier and the expected delivery date before dispatch; delivery dates are estimates.
• You receive the tracking number by e-mail once the gear has been dispatched.
• Shipping is paid by the buyer and quoted separately: shipping and insurance are stated in your quotation.

Every unit travels fully insured, in reinforced packaging; loudspeakers and heavy amplifiers travel in a wooden crate or on a pallet.

Demograf Audio gear is made in Kazakhstan and ships from Kazakhstan.

Shipments are made on DAP (Delivered at Place) terms: import duties, taxes and brokerage fees imposed by the destination country are payable by the customer and are not included in our prices. Please check them with your local customs office before ordering.

• The Gulf (the United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain and Oman): customs duties and VAT are paid by the buyer — see Ordering from the Gulf.
• Mainland China: import duties and taxes are paid by the recipient — see Ordering from mainland China.

Inspect the shipment when it arrives. If the packaging or the gear is damaged, report it within 72 hours of delivery with photographs and a video of the unpacking, and keep all packaging until the claim is settled — see Warranty & Returns.